RandoziSLA Business Hours Calculator
A 24-hour SLA that stops at night and on weekends lands on a different day. Enter the start time and your opening hours to see the real deadline.
Deadline
2026-10-26 16:00
3 calendar days after the start.
How it works
- Enter when the ticket or task starts and how many business hours you have to answer or finish.
- Set your opening and closing times, and tick the days of the week that count.
- List any holidays, one date per line in the form 2026-12-25.
- Read the deadline and how many calendar days it is away, then copy it into your reply or tracker.
What people use it for
Support tickets
Tell a customer by when a ticket opened on Friday evening will be answered.
Contracts
Check a 16-business-hour repair commitment against the real calendar.
Internal requests
Give a realistic due date for a request sent just before a long weekend.
Questions
- How is the deadline computed?
- The clock starts at the next opening time if the start falls outside business hours, then only minutes between opening and closing on working days that are not holidays are counted. 8 hours from Friday 16:00 with a 9:00–17:00 week ends on Monday 16:00 because only one hour is left on Friday.
- What about time zones and daylight saving?
- None are applied. Dates and times are read as the wall-clock office hours of one place, which is how most SLAs are written. If your customer is in another zone, enter the start time in your own office’s time.
- Does a deadline exactly at closing time move to the next day?
- No. Work that uses the last minute of the day ends at the closing time that same day, for example 17:00, not at the next opening.